Responsible Gambling Guide for Online Casino Players

If you’ve set a deposit limit and you’re tempted to open an account at another site to keep playing, stop and think about why you set that limit in the first place. Take advantage of the transaction history and account activity features that most casinos offer. Most UK casinos allow you to “cool off” for a period of 24 hours to six weeks, during which your account is suspended but not permanently closed. If you’re not ready for full self-exclusion but want to scale back, start with the tools at the sites where you play. As mentioned earlier, GamStop blocks you from all UKGC-licensed gambling sites for a period of your choosing. Set a budget, use deposit limits, keep track of your time, and take breaks.

We also work with other regulators, charities and organisations to understand gambling habits and trends, promote safer gambling practices, and ensure that gambling is safe. As a regulator, our job is to ensure that gambling businesses follow the rules when promoting gambling products and interacting with customers. If you or someone you know is struggling with gambling-related problems, contact the National Gambling or NHS Wales Helplines (opens in new tab).

Other RNIB services

BeGambleAware is an independent charity offering information, advice, and support. If you identify with any of these, please reach out — support is free, confidential, and available around the clock. The following warning signs are recognised by support organisations as indicators that help may be needed.

Responsible operators are transparent about wagering requirements, maximum withdrawal limits from bonus play, and any restrictions on games. For instance, sites like the ones featured in our Heart Bingo safety review are run by established operators with strong track records in player protection. You should be able to find responsible gambling information easily on the site, usually in the footer or under a dedicated section. You’ve had a losing session, and instead of walking away, you deposit more money to try and win it back. During this time, your account is closed, and the operator must take reasonable steps to prevent you from opening a new one. If you feel like you need a more significant break, self-exclusion is the nuclear option, and sometimes it’s exactly what’s needed.

The company were ordered to pay back the over £1.3 million owed to the theft victims of the two customers along with a further £1M to go into a research fund into the causes of problem gambling. One customer lost over £837k over a course of 14 months and the other over £432k over just under one year playing online games at Gala. Despite both customers displaying clear signs that there could be problem gambling issues Gala failed to sufficiently investigate or curb the gambling behaviours. Over 7000 customers were allowed to make £3.5M in deposits between them despite being excluded. In recent year the Gambling Commission has seriously stepped up the charges against operators failing to conduct themselves properly too. More details can be found in the commissions compliance documents and in our licensing article.

Some areas of gambling are handled by other organisations. If you have information about suspicious activity or criminality related to the gambling industry, you can tell us in confidence. Our guides can help you if you have a complaint about a gambling business, bet or transaction and how to raise a complaint. The Safer Gambling Week website encourages people to talk and take action to bet responsibly. It highlighted the safeguards put in place by the regulated industry, in stark contrast to the unlicensed black market. Safer Gambling Week is a cross-industry initiative to promote safer gambling in the United Kingdom and Ireland.

Do they link to external support services like GamCare and GamStop? One of the clearest indicators of a trustworthy casino is how quickly and smoothly it processes withdrawals. Every page of a UKGC-licensed site should display its licence number, usually in the footer. Responsible gambling isn’t just about managing your own behaviour. That’s not necessarily a dealbreaker, but it’s worth knowing where a site stands before you commit your money. Some operators are better at this than others, which is something we pay close attention to in our reviews.

Player Resources

In fact, the casual nature of bingo can sometimes work against players. But that doesn’t mean it’s immune to responsible gambling concerns. Fourth, check how they handle responsible gambling.

GameCare.org.uk offers a comprehensive guide to bookmakers and casinos not registered with GamStop, providing reviews, ratings, and detailed information for players seeking options without self-exclusion. Trust in the process of these responsible gambling tools and feel free to give them a spin, much like a new casino game itself. UK-licensed bookmakers are required to offer various responsible gambling tools to their customers. In the United Kingdom, responsible gambling is a critical aspect of the betting industry, with numerous protections in place to safeguard players from potential harm.

When gambling becomes the primary source of entertainment or excitement in your life, it can be a sign that the balance has shifted. Are you spending less time with friends or family, skipping hobbies, or losing interest in other activities? Has gambling started to replace things you used to enjoy? Secrecy around gambling is often a sign that you know, on some level, that things aren’t right. If gambling were truly just harmless entertainment, there’d be no reason to hide it.

By combining robust third-party resources with comprehensive bookmaker-provided tools, players have access to a wide range of options to manage their gambling activity effectively. As the gambling landscape continues to evolve, it’s crucial for both operators and players to remain vigilant and proactive in addressing potential risks. Another option is to use responsible gambling tools to manage your gaming. There are various responsible gambling tips for UK players that can help you stay in control of your gambling behaviour.

Find out how you can stay safe when gambling. If you want to complain about a gambling business or need further help please contact us. “We want to see you harnessing the same innovation and tools that are used to determine customer profitability, to drive customer protection. We also work with industry groups responsible for raising standards in safer gambling, such as Industry Group for Responsible Gambling (opens in new tab). We work with a number of partner organisations in the area of safer gambling.

Gambling and children and young people 2018 Advice to the Gambling Commission on actions to reduce online harms ABSG advice on proposals for a voluntary code on deposit thresholds, February 2025 Apply to the Gambling Commission for a personal gambling licence or a gambling new online casino operating licence if you run or manage a gambling business.

Some cards allow merchant category code (MCC) controls that stop gambling-related transactions. Responsible betting controls now extend beyond operator platforms into banks and devices. Below are common time-control features and how to enable them. Combining built-in reminders with device-level screen timers doubles protection. Game design now prevents autoplay and limits spin speeds, reducing intensity.

These organisations can help whether you are concerned about your own gambling, worried about someone else, or dealing with the financial consequences of gambling-related harm. When activated, the block prevents your debit card from processing payments to gambling merchants. Built-in parental controls on iOS (Screen Time) and Android (Family Link) can also be configured to block gambling content. Net Nanny is a parental control software that includes the ability to block gambling content among its website filtering categories.

Create a community forum for sharing experiences and support Allow players to restrict access to specific products Allow family or friends to request account restrictions Easyodds.com Best Practice – Your bookmaker should implement an interactive profit and loss calculator that allows players to view their net position for custom date ranges and across different products.

• We may earn commission from casinos featured on this site.
• This allows you to exclude your-self from betting with that operator for a set period of time.
• The house always has a mathematical edge, which means that over time, gambling should be treated as a cost of entertainment — not a way to make money.
• Not everyone reading this guide is dealing with a gambling problem, and that’s perfectly fine.

Easyodds.com Best Practice – Your bookmaker should offer self-exclusion periods of 6 months, 1 year, 2 years, 5 years, and a permanent option. Easyodds.com Best Practice – Your bookmaker should offer time-out options for 24 hours, 48 hours, 7 days, 14 days, and 30 days, with the ability to extend the time-out period if needed. The Gordon Moody Association offers intensive residential treatment programs for those severely affected by gambling addiction.

Other times, you might benefit from speaking to a professional. But it does mean you should take a step back and honestly assess your relationship with gambling. If any of these signs sound familiar, it doesn’t necessarily mean you have a gambling addiction.

These aren’t just tick-box features that operators include to satisfy the regulator. That way, you can transfer your monthly budget into that account and know that once it’s gone, it’s gone. Once you hit that limit, the site won’t let you add more funds until the period resets. Once you’ve set that number, the next step is making it stick.

We believe that gambling should never come at a human cost. The Responsible Gambling Council (RGC) is dedicated to reducing gambling risks through innovation, awareness and improved safeguards. IGaming, eSports, loot boxes … gambling is everywhere in a young person’s world. The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention. RGC brings a global perspective to our projects, having worked with operators and regulators across four continents.

In a few words, you get the human support, the block, and the tech. The UK’s leading charity for promoting safe gambling and reducing any harm related to it. No casino (no matter how many seals of approval it shows) should be your one and only line of defence.

Try to look for operators which are part of the RG Check Accreditation Program, an independent body which helps sites evaluate their safe gambling practices. There are certain responsibilities which are put on operators to help players keep themselves from gambling above their means. For example, enforcing KYC ensures that children will not be able to register at licensed gambling operators. Licenses will only be awarded to operators who meet all the licensing standards and conditions set in place by the commission.

Today’s white paper is a huge step towards protecting people from the damaging impacts of gambling. The review is a once-in-a-generation opportunity to deliver positive change for gambling in Great Britain and for all people impacted by it. Everyone has the freedom to enjoy a flutter on the horses or football through their phones, anytime, anywhere – and most people do so without any issues. It has made gambling easier, quicker and often more fun, but when things go wrong it can see people lose thousands of pounds in a few swipes of the screen. We live in an age where people have a virtual mobile casino in their pockets.